About Returned Payments

When a payment is returned, it will be reversed off of the customer's account and a returned payment fee of $30.00 will be  added to the account.

A letter will be mailed to the account holder letting them know they have 5 days to pay the returned payment amount plus the fee to avoid service interruption.

The customer will be required to make payments for one year by a secured method such as credit card, certified check, money order, or cash. The account will be reviewed after a 12 month period and possibly considered for payment restrictions to be removed.

If multiple automated bank draft payments have been returned on a City of Lowell utility account, the customer may be removed from the auto draft program and required to make future payments by a secured method such as credit card, certified check, money order, or cash.