City Hall is currently closed to citizens due to COVID-19 guidelines. Below are ways to pay your water bill during this time. Thank you!
SECURE DROP BOX
There is a secure drop box located behind City Hall. Envelopes have been provided on the side of the drop box if needed. Simply tear off the bottom "small" pay stub from your utility bill and place that and your payment in the envelope. Write your service address or account number on the outside of the envelope to ensure payment is applied to the appropriate account. You can use cash, money order, or check as form of payment using the secure drop box.
PAY BY TOLL-FREE NUMBER
Call the toll-free number 844-262-8223 and pay your utility bill with a debit/credit card. You will need your account number from your bill to use this feature. NOTE: You will be charged a convenience fee of 2.5% of your bill plus 30 cents in addition to the amount of your bill to use this feature.
SET UP AN ACCOUNT ON OUR WEBSITE
Sign into www.lowellncwater.com and set up a profile for your utility account. Each month when your bill is posted onto your account, you will receive an email or text showing you your current bill electronically. This can be paid with your secure credit card information kept online in your profile.