Archives: FAQs

Where can I get my fingerprints done for employment?

The Lowell Police Department does not fingerprint at their office but you can go to the Gaston County Sheriff Office during business hours and they will fingerprint for a small fee. The Gaston County Sheriff’s Office is located at 425 Dr M.L.K Jr. Way, Gastonia NC 28052. Their phone number is 704-869-6800.

Where can I get a copy of a police report?

You are welcome to stop by the Lowell Police Department to pick up a copy 24 hours a day, 7 days a week. You can contact the Lowell Police Department at (704) 824-8540. If no one is in the office, please call 704-866-3300 and let County Communications know that you need to pick up a … Continued

Wastewater Backup in Home or Building?

Turn off any water appliances (washing machines, dishwasher) that are on. If this stops the backup, contact a plumber. If the backup continues, please call 704-824-3518, select option #1 for Customer Service. If the sewage backup occurs because of a blockage in a public manhole or public sewer pipe, the City of Lowell will assist. … Continued

Why is my water pressure high?

If your home is in a geographically low point (near a creek) or near a water pumping facility, you may experience water pressure higher than 80 psi. Unfortunately, City of Lowell can’t alleviate high water pressure, but you may consider having a licensed plumber install a pressure-reducing valve at your home. County building codes require … Continued

Why is my water pressure low?

A clogged aerator on a faucet can slow the flow. Remove the aerator from the faucet, clean it, and put back on. Consult with a plumber. If you have a pressure reducing valve (PRV) installed to protect your plumbing, it may need adjusting. Most PRVs are installed after the water meter or before the water … Continued

Why does my water have an odor?

Taste and odor changes in your water can occur for many reasons. Steps to take: Flush cold water out of a bathtub faucet Remove and clean faucet aerators Detach garden hose from outside spigot (especially during hot days) Check frequently asked questions for more information If odor continues, call 704-824-3518, select option #1 for Customer … Continued

Why is my water discolored?

If you experience cloudy or discolored water this could be due to air in the water line. Please follow these steps: Run cold water from outdoor spigots (weather permitting) Flush cold water out of a bathtub faucet If not able to clear water after a few minutes, remove and clean faucet aerators Check frequently asked … Continued

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