Returned Payments

When a payment is returned, it will be reversed off of the customer’s account and a returned payment fee of $30.00 will be added to the account.

A letter will be mailed to the account holder letting them know they have 10 days to pay the returned payment amount plus the fee to avoid service interruption.

The customer will be required to make payments for one year by a secured method such as debit or credit card, certified check, money order, or cash. The account will be reviewed after a 12-month period and may be removed from payment restrictions.

If an automated bank draft payment has been denied on a City of Lowell utility account, the customer will be removed from the auto draft program and required to make future payments by a secured method such as credit card, certified check, money order, or cash.